Return

Would you like to exchange or return an item? Here you can find information regarding our return policy.  

Can I exchange or return items?

You can exchange or return purchased items within 30 days. This is provided that the item is unworn and undamaged

Please ensure that the item is repackaged securely just as you received it and that everything that was included in the delivery is sent back to us.
Please understand that we can only issue any credit once the item has been inspected.
In principle, the item may only be used to the extent that would have been normal at the local store.
If the item is used beyond this, we reserve the right to charge a fee for a touch-up of the item.
Our dispatch experts will evaluate the condition of the returned items based on the same criteria as outgoing items.

 

Please return the item insured to the following address:

7 GRAM Service
c/o Breuning Hannover
Ernst-August-Platz 2
30159 Hannover
Germany

You are welcome to provide us with the tracking number in advance or contact us.

Please note that we can only credit received items.

I want to exchange my ring for another size. How do we proceed?

To speed up the process, we recommend that you order a new one and send in the existing one for credit. Please note the information on returns under the “Can I exchange or return items?” section above.